Set a Budget
Decide how much you can afford to spend before playing and do not exceed that amount.
SAFER PLAY, PERSONAL LIMITS AND ACCOUNT SUPPORT
J8 Responsible Gaming – Limits, Cooling-Off and Self-Exclusion
Gaming should be treated as entertainment, not as a way to earn income or recover financial losses. Always play with money and time you can afford to lose.
J8 members can request deposit limits, cooling-off, self-exclusion or account closure through the 24-hour J8 Chatroom.
Adults 18+ only · Set limits · Take breaks · Never chase losses · Help is available
STOP PLAYING WHEN GAMING IS NO LONGER ENJOYABLE
Take Action Early When Gaming Causes Stress or Financial Harm
Stop depositing and playing when you feel unable to control your spending, time or behaviour. Contact J8 Chatroom to request an immediate limit, cooling-off period, self-exclusion or account closure.
PLAY FOR ENTERTAINMENT
Responsible Gaming Principles
Safer play begins with clear personal limits and realistic expectations.
Set a Time Limit
Choose a clear stopping time and take regular breaks away from the screen.
Never Chase Losses
Increasing deposits or bets to recover previous losses can create further financial harm.
Do Not Borrow to Play
Do not use borrowed money, credit required for living expenses or funds belonging to another person.
Keep Gaming Separate
Do not allow gaming to interfere with work, relationships, sleep or essential responsibilities.
Play with a Clear Mind
Avoid playing while stressed, upset, tired or under the influence of alcohol or other substances.
SIGNS OF GAMBLING HARM
When to Stop and Seek Support
One or more of these signs may indicate that gaming is becoming difficult to manage.
Spending More Than Intended
Repeatedly exceeding the budget or depositing more than originally planned.
Chasing Losses
Continuing to play mainly to recover money that has already been lost.
Borrowing Money
Using loans, credit or money needed for bills and daily expenses.
Hiding Gaming Activity
Concealing deposits, losses or gaming time from family members or friends.
Work or Relationship Problems
Gaming begins to affect attendance, performance, communication or personal responsibilities.
Feeling Unable to Stop
Experiencing stress, anxiety, anger or loss of control when attempting to reduce gaming.
DEPOSIT LIMITS
Control How Much You Can Deposit
Contact J8 Chatroom to set a limit based on your personal budget.
Available LimitsDaily, weekly or monthly deposit limit
Lowering a LimitApplied after the request and account confirmation
Increasing a LimitSubject to a 24-hour cooling-off period and review
Removing a LimitSubject to a 24-hour cooling-off period and review
How to ApplyContact J8 Chatroom from the registered account
COOLING-OFF
Take a Temporary Break from Gaming
Cooling-off provides a fixed period away from deposits, promotions and real-money play.
Available Periods24 hours, 7 days or 30 days
DepositsUnavailable during the cooling-off period
PromotionsCannot be claimed during the cooling-off period
Real-Money GamingUnavailable until the selected period ends
Remaining BalanceChatroom remains available for eligible withdrawal assistance
Early CancellationThe confirmed period remains active until it expires
SELF-EXCLUSION
Block Access for a Longer Period
Self-exclusion is intended for members who need a longer or permanent break from gaming.
Available Periods6 months, 1 year, 5 years or permanent
Account AccessGaming, deposits and promotion access are restricted
New AccountsThe member must not create or use another J8 account
MarketingDirect promotional communication will be stopped
Early ReopeningNot permitted before the selected period ends
Permanent ExclusionDoes not expire
Remaining BalanceEligible funds may be withdrawn after required account and transaction checks
ACCOUNT CLOSURE
Close Your J8 Account
Contact Chatroom
Submit the closure request through the registered account.
Complete Verification
J8 may verify the member, bank account and remaining transaction status.
Resolve Eligible Balance
Any eligible balance can be processed after applicable rollover, promotion and account checks.
Close the Account
A normally closed account may be reviewed for reopening in the future. Self-excluded accounts follow the confirmed exclusion period.
INDEPENDENT AUSTRALIAN SUPPORT
Free and Confidential Gambling Help
Independent support is available for people affected by gambling, including family members and friends.
Gambling Help OnlineFree and confidential online support available 24/7 across Australia
National Gambling Helpline1800 858 858
BetStopAustralian Government self-exclusion service for licensed online and phone wagering providers
Gambling Help Online
Access free, confidential counselling, information and support online or call 1800 858 858.
BetStop
BetStop can exclude a person from licensed Australian online and phone wagering providers. It does not cover online casino games or services not licensed in Australia.
TAKING ACTION
Choose the Support That Matches Your Situation
A deposit limit may help when you want to continue playing within a controlled budget. Cooling-off is suitable when you need a temporary break, while self-exclusion is intended for a longer or permanent restriction.
When you feel unable to control your gaming, stop depositing immediately and contact J8 Chatroom or an independent Australian gambling support service.
Support for Family and Friends
Gambling harm can affect partners, relatives and friends as well as the person who plays. Independent support services can provide confidential guidance to anyone affected.
Account and Payment Information
Review the deposit and withdrawal guide for transaction requirements. General account questions are covered in the J8 FAQ.
FREQUENTLY ASKED QUESTIONS
J8 Responsible Gaming FAQ
Who can use J8?
J8 is intended only for adults aged 18 or above.
How can I set a deposit limit?
Contact J8 Chatroom to request a daily, weekly or monthly deposit limit. Increasing or removing a limit is subject to a 24-hour cooling-off period.
What cooling-off periods are available?
You may request a cooling-off period of 24 hours, 7 days or 30 days.
Can I deposit during cooling-off?
No. Deposits, promotion claims and real-money gaming remain unavailable until the confirmed period ends.
How long can I self-exclude?
Available J8 self-exclusion periods are 6 months, 1 year, 5 years or permanent.
Can I cancel self-exclusion early?
No. A confirmed self-exclusion remains active until the selected period ends. Permanent exclusion does not expire.
What happens to my remaining balance?
Eligible funds may be withdrawn after the required account, rollover, promotion and transaction checks.
Where can I get independent support?
Gambling Help Online provides free and confidential support 24/7 across Australia. Call the National Gambling Helpline on 1800 858 858.
TAKE CONTROL EARLY
Set a Limit or Take a Break from Gaming
Contact J8 Chatroom to request a deposit limit, cooling-off period, self-exclusion or account closure.
J8 Australia is intended for adults aged 18 and above. Never spend more money or time than you can afford.